Privacy policy

PRIVACY POLICY
Last Updated: November 6, 2026

This Privacy Policy explains how the vovirello online store collects, uses, shares, retains, and safeguards personal information when customers visit https://vovirello.shop, place an order, or contact our customer support team.

1. INFORMATION WE COLLECT

Depending on your interactions with our online store, we may collect:
- Names, email addresses, and telephone numbers.
- Billing and shipping addresses.
- Purchase history, order details, and transaction records.
- Customer account information where accounts are enabled.
- Customer support correspondence.
- IP addresses, browser details, device information, and website interactions.

Complete payment card credentials are processed by authorized payment service providers. We receive transaction details necessary to administer orders and refunds.

2. HOW WE USE INFORMATION

We may use personal information to:
- Process payments and fulfill purchases.
- Arrange packing, shipment, and delivery.
- Send order confirmations and tracking updates.
- Handle returns, exchanges, and refunds.
- Respond to customer service requests.
- Prevent fraud and maintain website security.
- Improve our store and customer experience.
- Send promotional communications where legally permitted.
- Satisfy applicable tax, accounting, and legal obligations.

3. LAWFUL BASES FOR PROCESSING

Where applicable privacy legislation requires a legal basis, processing may rely on contract performance, legal obligations, legitimate interests, or consent.

4. COOKIES AND TRACKING TECHNOLOGIES

Essential cookies may be used for shopping carts, checkout functions, security, and customer preferences.

Optional analytics, personalization, and advertising technologies may be used where configured.

We request consent for non-essential tracking where required by law.

Customers may manage available preferences through website privacy controls or browser settings.

5. INFORMATION SHARING

Necessary information may be shared with Shopify, authorized payment processors, fulfillment providers, shipping carriers, customer support vendors, fraud prevention services, and configured analytics or advertising partners.

We may also disclose information where legally required.

6. SHOPIFY SERVICES

Our website uses Shopify's e-commerce infrastructure.

Shopify may process personal information to deliver commerce services and for purposes described in its privacy notices.

Further information is available at https://www.shopify.com/legal/privacy.

7. INTERNATIONAL DATA TRANSFERS

Personal information may be processed outside the customer's country of residence.

Where applicable law requires safeguards for international transfers, appropriate safeguards will apply.

8. DATA SECURITY

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, loss, and disclosure.

No online service can guarantee absolute security.

9. DATA RETENTION

We retain personal information as long as reasonably necessary to administer purchases, provide customer support, prevent fraud, maintain legally required records, and comply with applicable law.

10. PRIVACY RIGHTS

Depending on applicable laws, customers may have rights to access, correct, delete, restrict, or transfer qualifying personal information.

They may object to certain processing, withdraw consent, or opt out of specified advertising-related uses.

Identity verification may be required for certain requests.

11. UNITED STATES PRIVACY RIGHTS

Residents of certain US states may have additional rights where relevant state privacy laws apply to the actual store operator.

12. UNITED KINGDOM PRIVACY RIGHTS

UK customers may have rights under the UK GDPR and related data protection legislation.

Eligible individuals may complain to the UK Information Commissioner's Office.

13. MARKETING

Customers may unsubscribe from promotional emails through the unsubscribe instructions or by contacting our customer service team.

Necessary transactional communications may continue.

14. CHILDREN'S INFORMATION

Our store is not directed toward children making purchases independently.

We do not knowingly collect children's personal information contrary to applicable law.

15. CHANGES TO THIS POLICY

We may revise this policy to reflect changes in operations, technology, service providers, or legal obligations.

Updated versions will be published on our website.

16. PRIVACY CONTACT

Store Name: vovirello
Website: https://vovirello.shop
Customer Service Email: jose100pres.hnd@outlook.com

Before publication, add the verified legal identity and address of the actual data controller. This policy must accurately reflect the store's real cookies, service providers, marketing integrations, data retention, and information-sharing practices.