Shipping policy

SHIPPING POLICY
Last Updated: November 6, 2026

Thank you for shopping at vovirello. This policy describes how we process orders, estimate shipping times, calculate delivery fees, and assist with tracking or missing parcels.

1. ORDER PROCESSING

Orders are generally processed within 2–3 business days after payment confirmation.

Business days exclude weekends and US public holidays.

Processing includes payment verification, preparation, packaging, and transfer to the shipping carrier.

2. DELIVERY ESTIMATES

Estimated shipping transit is 20–45 calendar days after dispatch.

The separate 2–3-business-day processing period is additional to this transit estimate.

These are estimates rather than guaranteed arrival dates. Customs procedures, severe weather, public holidays, carrier disruptions, and other circumstances may affect delivery.

3. SHIPPING DESTINATIONS

We primarily serve customers in the United States and the United Kingdom.

Available delivery destinations are displayed during checkout.

4. SHIPPING CHARGES

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For orders of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.

No undisclosed delivery charges will be added after checkout.

5. TAXES AND CUSTOMS

Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.

Where necessary, the seller will arrange or cover these charges.

Applicable sales taxes, VAT, and import obligations will be handled according to relevant laws.

6. ORDER TRACKING

Tracking information may become available after dispatch.

To request your available tracking number or shipping update, email jose100pres.hnd@outlook.com with your order number and the email used at checkout.

Our customer service team will assist with available tracking details.

7. DELIVERY DELAYS

Customs inspections, carrier interruptions, severe weather, public holidays, or inaccurate shipping information may cause delays.

If your order is late, contact customer support.

For UK purchases, the extended delivery period must be clearly disclosed and agreed before payment confirmation.

Mandatory consumer remedies for late or undelivered goods remain unaffected.

8. LOST OR MISSING PACKAGES

If a parcel is missing or confirmed lost in transit, contact jose100pres.hnd@outlook.com with your order information.

We will investigate with the carrier and arrange a replacement at no additional charge or an appropriate refund according to applicable consumer protection laws.

9. ADDRESS CORRECTIONS

Please check your shipping information before completing checkout.

Contact us promptly if a correction is necessary. Changes may not be possible after dispatch.

10. MULTIPLE SHIPMENTS

An order may arrive in separate packages.

No extra shipping fee will be imposed solely because an order is divided into multiple shipments.

11. SHIPPING SUPPORT

Store Name: vovirello
Website: https://vovirello.shop
Customer Service Email: jose100pres.hnd@outlook.com