Refund policy

RETURN AND REFUND POLICY
Last Updated: November 6, 2026

Thank you for shopping at vovirello. This policy describes how we handle returns, exchanges, cancellations, and refunds for orders placed through https://vovirello.shop.

1. 30-DAY RETURN WINDOW

We offer a 30-calendar-day return period beginning on the day your order is delivered.

For change-of-mind returns, items should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original accessories and packaging where reasonably possible.

These conditions do not limit your statutory rights in relation to faulty, damaged, or incorrectly described goods.

2. FREE RETURN SHIPPING

Eligible returns requested within 30 days of delivery qualify for free return shipping.

To start a return, email jose100pres.hnd@outlook.com with your order number and details of the products you wish to return.

Our customer support team will provide an authorized return destination and a prepaid shipping label or another suitable arrangement at our expense.

Please do not send merchandise to an unconfirmed address. Our return facility may differ from our business correspondence address.

3. RETURN PROCEDURE

Step 1: Contact customer service during the 30-day return window.
Step 2: Provide your order number and relevant product information.
Step 3: Follow the authorized shipping or collection instructions.
Step 4: Keep proof of return shipment until your request is resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If an item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Include your order number, a description of the problem, and photographs where available.

We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws.

5. REFUNDS

After receiving the returned goods or sufficient evidence that they have been returned, we will assess the request and issue any approved refund to the original payment method.

Funds typically appear in your account within 3–7 business days after issuance, depending on your bank or payment provider.

We will comply with all mandatory statutory refund deadlines. Payment provider processing times do not extend these deadlines.

6. EXCHANGES

Exchanges depend on product availability. Contact customer support before requesting an exchange.

If a direct exchange is unavailable, an eligible return and separate purchase may be arranged.

7. ORDER CANCELLATIONS

Contact us promptly if you wish to cancel an order.

We will attempt cancellation before dispatch. Orders already dispatched may be handled through the return process. Mandatory cancellation rights remain unaffected.

8. SHIPPING AND TAXES

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For orders of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.

Customers will not be asked to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.

Applicable sales tax, VAT, and import obligations will be handled under relevant laws.

9. UNITED KINGDOM CONSUMER RIGHTS

Eligible UK customers generally have 14 days after receiving an online goods purchase to cancel without giving a reason, followed by an additional 14 days after notifying cancellation to return the goods.

Qualifying refunds, including applicable standard outbound delivery charges, will be processed within statutory deadlines.

Certain statutory exceptions may apply to specific categories of goods.

Our additional 30-day free return service does not restrict mandatory consumer rights.

10. CONTACT

Store Name: vovirello
Website: https://vovirello.shop
Customer Service Email: jose100pres.hnd@outlook.com

Please contact customer support before mailing a return.